Get this issue quickly fixed by a QB support team available at 1-855-948-3646.
Reasons
You can read the primary causes of this network connectivity issue in QuickBooks below-
· The internet access of QuickBooks gets blocked if the TLS settings on your Windows aren’t correctly configured.
· You are using an unsupported or incompatible web browser on your Windows.
· Windows Firewall or an antivirus doesn’t let QuickBooks from connecting to the internet.
You may also like to read:- Why I'm getting QuickBooks 6000 83 error message
Solutions
Implement the following methods on your PC to get rid of this QuickBooks error-
Solution 1- Configure the TLS settings to prevent this error in QuickBooks
Transport Layer Security is referred to as TLS, which is a security protocol that ensures the safety of your system while it is connected to the internet. The settings stop malware from entering your PC and keep your data authentic when transferred over the internet. Internet access of all your PC applications will be blocked if these settings aren’t correctly set. You must configure the TLS settings using these steps to ensure the error doesn’t emerges again-
1. Launch the Run window using Windows + R on the keyboard.
2. Clear the auto-filled text in the search field and type inetcpl.cpl as a command.
3. Press Enter to go to the Internet properties window.
4. Navigate to the Advanced tab and scroll down to find TLS settings checkbox.
5. Enable TLS 1.2 with a single click on the checkbox beside it and ensure all the other TLS settings are disabled.
6. Click Apply to store the settings configuration and try to execute the task that caused this error in your QuickBooks.
Jump to the following technique if the error develops again while using the software.
Solution 2- Set up the default browser settings in your Windows
You can also come across this connectivity error if QuickBooks fails to perform its online functions due to an incompatible web browser which leads to connection issues. Intuit always recommends using the built-in web browsers of the OS. Use the following steps to configure the web browser settings in your Windows-
1. Search for ‘Default Apps’ and go to its window using the search results.
2. Click the Web browser option and choose from Internet Explorer or Microsoft Edge.
3. Save the settings after selecting the browser and try to execute the task that initially developed this error.
The error won’t appear while utilizing the software after using the methods.
Conclusion
You gained information on QuickBooks error 12002 after reading this blog. You now know the reasons you cannot perform any online tasks and the methods needed to eliminate the connectivity issue, which we hope you’ll use to make your QuickBooks free from errors.
Contact a team of QB experts at 1-855-948-3646 if any problem occurs while applying the solutions.
